Customer Support

Manage your home online

Login to the portal to book repairs, make payments and manage your account 24/7, 365 days a year.

Not registered for your online account yet? Don't worry, you can get online here.

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Need to speak to us?

You can call us on 0300 123 1 567

Or email us at

You can also speak to one of the team on our Live Chat over at

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Your Housing Services

Armed with digital tablets, our Housing Partners are working in the field most of the time and are able to complete a wide range of individual customer visits, in your homes, as well as Community Inspections. A community inspection is a walk through every local community each month to make sure your neighbourhood is looking good and everything is in order.

We review the standard of individual properties, communal land and internal communal areas. We complete around 300+ Community Inspections every month, and within this complete over 1,200 individual block inspections, with the focus predominately on our 24,000+ rented homes.

As well as our Housing Partners, you might also speak with others in our housing team who help keep everything running smoothly, including our Housing Partner (Office) team and Housing Partnership Admin.

You'll also see our Grounds Maintenance teams out and about in your communities, keeping your communal green spaces looking good.

Take a look at your Customer Handbook

Our housing management service

Our commitment to you

Your responsibilities as an Abri customer

Your tenancy agreement

Your rights as a tenant

Housing policies

Repairs and Maintenance


Everything you need to know about repairs and maintenance, from what is considered an emergency repair, your repair responsibilities and how to make alterations to your home.

Repairs and maintenance

Keeping you safe in your home

The Chocolate Factory website

We're committed to keeping you safe in your home. There's a lot we do, and can support you with, to ensure your safety from gas safety to damp and mould.

Find out more about safety in your home

Neighbourhood Policy

We're taking a new approach to managing our neighbourhoods. We've introduced a new policy and procedure, and a new set of standards that you can expect from us, and that we can expect from you.

A policy and procedure doesn’t look like much on paper – it’s how we bring it to life and action it in your community that makes the difference.

Find out what changes you can expect to see next year

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Your rent

From 1 April 2024, we’ll be increasing the rent we charge our customers. A letter has been sent to you explaining your rent and any other applicable charges. The FAQs below include some answers to questions you might have about the increase, what support is available and more.

How is my rent set?

How much rent will I pay next year?

What is my rent money used for?

What are service charges?

How are service charges calculated?

I’m worried I won’t be able to pay my rent, what do I do?

Will I lose my home if I can’t keep up with my rent payments?

We're here to help

We've got loads of free support and advice for you, whether you're worried about finances, looking for a new job or need some help with your tenancy.

And of course, if you need to report a repair or have concerns about your home, you can contact us via the portal or at

Cost of Living Support

Debt and Financial Advice

Worried about your tenancy?

Benefits and Budgeting Advice

Grants and Financial support

Get involved


We want you to get involved in our Customer Engagement group. We’re not talking about stuffy meetings, we just want to know that you’re happy to be contacted about getting involved in projects, testing groups, workshops and other work that interests you so we can offer better services and improve the ones we already have.

This could be anything from testing our online services, reviewing our policies, our repairs and maintenance, to the additional services we offer like employment.

Find out more

Tenant Satisfaction Measures


The Regulator of Social Housing (RSH) has set out a new set of tenant satisfaction measures (TSMs) designed to see how well landlords like us are performing.

So that’s why we now report against each of these areas. We’ve appointed independent social and market research agency, IFF Research to carry out our 2023 tenant perception measures survey on our behalf. We’re working with them so they can do what they’re best at, and we can keep focused on delivering our services.

Find out more

What's on

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There's loads of opportunities to learn something new, make new friends or save some money. We work with lots of partners all over the south to create projects like:

  • Community cafes - Cafe 1759, The RoundAbout Cafe, Cafe Revive
  • Community pantries
  • Cooking classes and courses
  • Good Grub Club for families
  • Sports and social clubs

See what's on in your community

Report Repairs

Report repair

You can report, book, or track repairs, request home improvements or adaptations or find information on home safety on the portal,

  • Report repairs
  • Make payments
  • Check your balance and account statements
  • Add and update your tenancy information
  • Manage your settings

Emergency repairs will be attended to within 24 hours.

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Employment support available

Our team can help you find a rewarding career. Whether you're looking to take your first step into work, or are thinking about a change in career, we can help.

Our employment team can provide:

  • CV writing services
  • Work experience and volunteering opportunities
  • Interview prep and advice
  • Ongoing support once you're in a job
  • Apprenticeship opportunities
  • Help finding jobs in your area
  • Digital skills training
  • Confidence and wellbeing courses

We also work with local employers and training providers to help connect you with job and training opportunities.

Find out more about our employment services

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Access funding for your community. Or for your education.

Ever had a light bulb moment and thought of a way to solve an issue in your community? The best ideas often come from experience. When you live somewhere, you know what is needed. What problems people are facing. What an area is missing.

We give grants and funding to projects that help improve communities.

  • Want to run a new club or project to support your local community?
  • Need a laptop to help with your studies?
  • Does your local community group need some extra cash?

You don’t have to be a customer to apply for funding. So long as you’re helping the community, we’re all ears.

Please see our community funding page to find out what you might be eligible for.

Make a compliment

If we've exceeded your expectations and would like to compliment the level of service received, we'd love to hear from you. We love sharing positive feedback with colleagues.

And we want to learn from positive customer experiences so that we can continually improve and deliver high standards of service and push for excellence.

As such, we'd love to hear from you if you have a compliment about the service you've received!

If you'd like to make a compliment, please get in touch via the contact form.

If you're comfortable sharing your compliment with others, you're also welcome to share it on Abri's Trustpilot Page.

Make a complaint

We understand that sometimes we may not get it quite right and if that happens, we will investigate what happened, listen, learn and take prompt action to put matters right.

We provide a simple, fair and consistent approach to all complaints and we use the learnings to drive service improvements across our business.

Make a complaint here

Social Housing Issue? Know your rights, know how to complain.

Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re disabled.

They can also help with anti-social behaviour, like noisy neighbours. Know the steps to get an issue fixed.

Step 1. Report it to your landlord. Then, if it is not fixed...

Step 2. Complain through your landlord’s complaint process, and if you’re not happy with the final response from your landlord...

Step 3. Escalate your complaint to the Housing Ombudsman.

Advice about contacting the Housing Ombudsman.

The Housing Ombudsman is impartial, will investigate fairly and can order your landlord to take action. Once the Housing Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks.

Last year, the Housing Ombudsman ordered landlords to pay over £1m in compensation to residents. Know your rights, visit