Building stronger, more inclusive communities
We believe home isn’t just a place, it’s a feeling. A feeling built on fairness, respect, and belonging. Everyone deserves to feel heard, valued, and proud of where they live, regardless of their background.
We’re committed to creating safe, connected, and supportive communities where people can thrive. When residents feel empowered and supported, pride grows, and strong communities follow.
Community investment that puts people first
Community investment is at the heart of what we do. It goes beyond improving spaces; it’s about supporting people with the tools, opportunities, and confidence they need to succeed. By working closely with residents to improve shared spaces and local opportunities, we help create inclusive, vibrant neighbourhoods shaped by the people who live there.
Co-designing solutions that work
We know communities thrive when residents lead the change. That’s why co-design is central to our approach. Everyone’s needs are different, and by listening to our customers and working together, we create solutions that reflect real priorities and deliver lasting impact.
Supporting communities through local initiatives
Through initiatives such as Community Cafés, Opportunities Hubs, Good Grub Clubs, and Energy-Efficient Cooking, our Community Investment Team helps communities to:
- Increase access to local services, strengthening connection and wellbeing
- Deliver tailored, local support that reflects community priorities
- Improve access to employment and skills opportunities
- Address the cost of living by working with partners and expanding community pantries
Together, we’re building stronger communities, shaped by residents, driven by fairness, and designed to last.





How do we help and where do we work?
A Local Approach That Makes a Difference
In 2023/24, we introduced a regional operating model, dividing our work into three regions. This ensures we stay rooted in our communities while responding to the different needs of the people who live there.
Between 2020 and 2025, we’re investing £15 million into our communities to drive change and create lasting impact.
What We Focus On
Our approach is guided by research and direct feedback from residents. We asked people what matters most — and we listened. As a result, our community investment focuses on three key priorities:
- Community empowerment
- Employment and skills
- Health and wellbeing
We know some challenges affect certain communities more than others. Rather than spreading our support too thinly, we focus our efforts where they can make the greatest difference.
Through our research, we’ve identified specific neighbourhoods that will benefit most from targeted support. These are known as Community Investment Zones (CIZs).
Each zone has a dedicated Community Development Officer who works closely with residents, local organisations, and partners to understand community strengths, priorities, and challenges.
Customer involvement is central to this process. We take the lead from those who know their communities best, shaping Community Investment Plans together to ensure support reflects real local needs.
Find out more about our Community Investment Zones

We believe the best ideas often come from the people who live in our communities. That’s why we invest directly in local projects through our £90,000 Community Fund.
The fund helps bring community-led ideas to life, creating positive change and new opportunities. Applications are reviewed by a funding panel made up of customers and local residents — ensuring decisions are shaped by lived experience.
Our Community Cafés, Round About Café in Mansbridge, Southampton and Café 1759 in Whitehill & Bordon, provide delicious food at affordable prices for the local community. But they each offer so much more. The Café’s are home to Abri’s in-house community pantries and deliver a huge variety of different of clubs, activities and events that benefit the local community.

Our Community Wellbeing Co-ordinators work across the whole of Supported Housing. They work with colleagues and customers to create plans and run programmes that promote promote community cohesion, independence, health, wellbeing, dignity, choices and equal opportunities for all customers.
They get involved with developing and sustaining partnerships with customers and local agencies, including the voluntary and community sector.
We work in partnership with various agencies to provide services and access funding, allowing us to deliver the best possible services to our customers. Recently, we've worked with Age UK's Falls Prevention Team who have helped fund exercise classes for customers across our regions. We've also worked with he Happy Healing Hut to set up a brunch clubs in multiple schemes.
If you're an organisation looking to work with us, or a customer with a great idea for a project, we'd love to hear from you.
If you're in the south, please contact Jim:
If you're in the south west, please contact Beverley:
If you're in the south east, please contact Adam or Kerry:
Our community pantries provide food at a fraction of the cost of supermarkets while helping to reduce food waste too.
We've got community pantries across our geography, from our Mobile Pantries in Somerset and Bracknell, to those in our Cafés and community hubs. We also work with partners who run community pantries in our regions.

What have we achieved so far?
- 1,000 families completing shops in our community pantries, providing access to affordable food while reducing food waste!
- Held 52 Community Action Days, removing 500 tons of waste and completing 100 on the day repairs across our communities.
- Delivered our Energy Efficiency Cooking courses across 10 communities with 346 people taking part and 94% of those in attendance reporting increased confidence in cooking!
- 2.8 million in funding secured to support our customers and communities.
We'd love to hear from you
Customer and Community Involvement is key to help make our Community Investment plans reflective of local need and effective in creating thriving communities, so we want to know your views on where you live.
There are many ways to share your views ranging from community surveys, reaching out to your Community Development Officer directly, to attending your local opportunity hub or a Community Action Day near you.
Get in touch



