Tenant Satisfaction Measures

We want your experiences with our services to be positive from start to finish. And we want to know if we’re meeting this ambition by finding out how satisfied you are. Last year, the Regulator of Social Housing (RSH) set out a new set of tenant satisfaction measures (TSMs) designed to see how well landlords like us are doing at:

  • Keeping properties in good repair
  • Maintaining building safety
  • Respectful and helpful engagement
  • Effective handling of complaints
  • Responsible neighbourhood management

So that’s why we now report each year on how we’re performing against each of these areas. For our 2024/2025 surveys, we’re working with The Leadership Factor (TLF), to carry out the surveys. TLF are a customer research agency specialising in customer experience, are members of the Market Research Society and are fully compliant with Data Protection Laws. We’re working with them so they can do what they’re best at, and we can keep focused on delivering our services.

Read our latest customer feedback

Why are you carrying out this survey?

Who will contact me?

When and how will IFF contact me?

What will IFF ask me?

How long will the survey take?

Is my feedback confidential?

What information does Abri share with IFF about me?

Why haven’t I been contacted?

What if I don’t want to take part?