We are Abri -

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers.

Current Abri Customers

If you're an existing customer you can manage your account, including reporting repairs, viewing your statement and making a payment, using our MyAbri portal.

Visit MyAbri

Former Silva customers

As of Tuesday 1 October, Silva Homes has fully transferred into the Abri group. You can read more about how this change will impact you in our Frequently Asked Questions

Silva Homes FAQs

Searching for a new home?

If you're looking for new homes to buy or rent in the south, including through shared ownership, you can visit our Abri Homes site.

Visit Abri Homes

Complaints

Make a complaint

We understand that sometimes we may not get it quite right and if that happens, we will investigate what happened, listen, learn and take prompt action to put matters right.

We provide a simple, fair and consistent approach to all complaints and we use the learnings to drive service improvements across our business.

Make a complaint here

Social Housing Issue? Know your rights, know how to complain.

Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re disabled.

They can also help with anti-social behaviour, like noisy neighbours. Know the steps to get an issue fixed.

Step 1. Report it to your landlord. Then, if it is not fixed...

Step 2. Complain through your landlord’s complaint process, and if you’re not happy with the final response from your landlord...

Step 3. Escalate your complaint to the Housing Ombudsman.

Advice about contacting the Housing Ombudsman.

The Housing Ombudsman is impartial, will investigate fairly and can order your landlord to take action. Once the Housing Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks.

Last year, the Housing Ombudsman ordered landlords to pay over £1m in compensation to residents. Know your rights, visit gov.uk/social-housing

Compensation

If you are looking to submit a compensation claim, please email customerrelations@abri.co.uk

If you are a legacy Silva customer, please email resolution@silvahomes.co.uk

In your email, please include the following information:

  • Name
  • Address
  • Telephone number
  • Email address
  • Claim description
  • Estimated value of claim
  • Please upload any evidence which support your claim (for example pictures, receipts).

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