Last month Dennis Clay, a member of the RSG and Charlotte Payne, Scrutiny Advisor, met up with our Executive Director of Operations, Ralph Facey and our Director of Commercial Services, Colin Gallaugher. The aim of the meet up was to talk all things repairs, and most importantly for Dennis to make sure we’re delivering for our customers.
The good news is customer satisfaction with repairs has improved compared to last year. Last April it was at 82% and the latest figure from June shows that it’s risen to 85% which means we’ve reached our target. In addition to this, the amount of repairs we have overdue has gone down. We’ve also been doing really well at recruiting lots of new colleagues to our repairs service, with 120+ joining us this year.
But there's always more work to do. We're improving our portals, continually reviewing and improving our repairs service and we've introduced a new housing strategy too.
