What is the Resident Scrutiny group?
The Resident Scrutiny Group reviews the services delivered by Abri.
They make sure we’re doing everything we should be. This includes monitoring our performance and decision-making process. They also use their findings to make recommendations for improvements and to provide support where it’s needed. The group follow the progress of changes and improvements through regular follow up reviews.
The Scrutiny Group is made up of Abri residents and is led by Andy Frost, who was appointed as Independent Chair of Scrutiny in October 2023.
How does it work?
There is a direct link between the Scrutiny Group and the Board
The work of the Group is vital and to ensure this is recognised by the organisation, the Chair is a co-opted member of the Audit and Risk Committee and the Customer Service and Performance Committee. This ensures there is a direct link between the Board and the Scrutiny Group which is further strengthened by twice yearly Co-Regulation events. This is when members of the Scrutiny Group are invited to meet with the Board and Executive Team and challenge them and hold them to account for the decisions made during that year.
Our latest updates
This year Abri is scheduled to refresh its corporate strategy, so The Resident Scrutiny Group has taken time to look back on the last 5 year strategy, as it approaches its end. Read it here
Abri is responsible for the maintenance to the structure and internal components of all rented properties. This report looks specifically into planned maintenance of uPVC doors and windows, and was carried out September 2024 to April 2025
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Register your interest hereOur reports
Leaseholder Charges
Members of the Resident Scrutiny Group were keen to explore the charges applied to Abri leaseholders, how decisions were taken in relation to charges, management versus service costs and how costs were explained and made transparent to leaseholders. They completed a mini review and made recommendations for Abri to take forward.
Communal and Estate Services
The Group reviewed our new Estate Standard and have made recommendations around how these services are communicated with customers, and checking whether, once new estate walkabouts come into practice, they’re as effective as we hope they will be. For the first time, the RSG was involved in shaping these policies as they were developed, meaning that customers had influence from the very beginning of the process.
Abri’s response to food poverty
Following the annual Resident Scrutiny Group customer survey in February 2023, the cost of living crisis was ranked by our customers as one of the top three priorities for the year. The subsequent review focused on the customer journey, highlighting the areas where customers may not have access to services and the impact this has on them. Eight recommendations were made, and RSG will be supporting the implementation of them over the coming months.
RSG member locations map
