We’re always making changes, adding new features and improving what’s already there using your feedback. Last year we launched a brand new customer portal, My Radian, for some of our customers to make sure they had the same digital access to services as those who use My Yarlington.
Here are a few things we’ve done to improve My Radian thanks to your suggestions:
You said you can’t report certain repairs on the portal
So we’ve added more types of repairs to the portal so you can report these though the portal to
You said the portal can be quite slow sometimes
So we’ve worked hard to improve the portal’s performance so you can get to things quicker and without issues
There are some things we’re also working on for you:
You said the ‘forgotten password’ process was confusing
So we’re making some changes to make this easier to use, just in case you forget your password
You also said you wanted to be able to reschedule your electrical service
So we’re trying to make that happen too!
As soon as these things are available (and more), we’ll let you know.
My Radian lets you access our services 24/7 when it’s convenient for you
In case you’re not up to speed, My Radian lets you access our services online, 24/7. Here are just some of the things you can do:
- Report, book and manage repairs – for a date and time that suits you
- Reschedule gas servicing
- Make payments and view statements
- View payments made in real-time
- View and manage your details
- Access a list of FAQs and information on our services and support
- Request permissions for things like pets
- Speak with us through live chat (during our Contact Centre’s opening hours)
We’re here if you need a little help
If you need a helping hand or have any issues with using the portal please let us know, we’ll be happy to help!
Still stuck or something not quite right? Drop us a message on the portal, email us at helloradian@abri.co.uk or give us a call on 0300 123 1567.