Privacy & Your Right to Know

Last updated 6 March 2024 V.2.12
Next annual review due 24 November 2024

Here at Abri, we are committed to protecting your privacy and take the security of your information very seriously.

This Privacy Notice sets out how we will use and protect all information we collect about our Customers, and those living in communities where we have homes, or who receive services from us. This is in accordance with the UK General Data Protection Regulation 2020, the Data Protection Act 2018 and any related or successor legislation (‘Data Protection Legislation’).

This notice applies to all current, former and potential customers who live in our homes as a tenant, shared owner, occupier or any other kind of lessee or sub-lessee, who have access to housing or landlord services we provide. It also applies to neighbours, visitors, and to any next of kin that has been nominated by our customers.

We also have other specific privacy notices (listed below), which may apply to you if you have another kind of relationship with Abri. Some of these can be found below and others are available on request:

  1. Colleague Privacy Notice
  2. Board Member Privacy Notice
  3. Job Applicant Privacy Notice
  4. Contractor Privacy Notice
  5. Home Buyer Privacy Notice
  6. Home Seller Privacy Notice
  7. Customer’s Authorised Contact Privacy Notice
  8. Involved Customer Privacy Notice
  9. Stakeholder Privacy Notice

We process your data in accordance with relevant Data Protection Legislation, this Privacy Notice and our General Data Protection Policy.

We publish figures summarising our performance over the previous year with regard to serious data breaches and any complaints made to the Information Commissioner's Office. You can find this information in the drop-downs below.

If you'd like any further information regarding our performance relating to data protection, please contact us by email at

Who we are

What sorts of information do we collect and hold

Children's data

Closed circuit television (CCTV)

How we collect information about you

How do we use your information?

Who may provide us with information about you

Who might we share your information with?

Lawful grounds

Use of Text Analytics (AI) Tools

How long we keep your information

Information security

International transfers

Links to other websites and use of digital platforms

Your rights

How many data breaches we have notified to the ICO?

How many complaints made to the ICO by our customers have been upheld?

Contact us