Changes from Monday 4 November
Your payment reference number will now be called your tenancy reference number
The number itself won’t change, it’s just what we now refer to it as. You can use your tenancy reference number to:
- Make a payment
- It’ll be included on letters we send you
- Sign up to the My Abri customer portal
How can I get in touch with you?
We’ve been working on combining the ways you can get in touch with us over the past month. From 4 November, we’ll be aligning our other contact methods, including:
- Instead of emailing enquiries@silvahomes.co.uk, you can now get in touch with us by emailing hello@abri.co.uk
- For any complaint related queries, you can send us an email to customerrelations@abri.co.uk
- As of 03 February 2025, there is now just one number to use for the whole of Abri, please call 0300 123 1567. We stopped using the old Silva number on 04 November 2024, so please make sure you save our new number.
- You can live chat to us on our website, www.abri.co.uk.
- Our south east regional office is still Western Peninsula, Western Road, Bracknell, Berkshire, RG12 1RF.
My Silva is closing on Thursday 31 October at 5pm
But good news! From Monday 4 November you’ll be able to sign up to our My Abri customer portal. To do this, all you need is your tenancy reference number (previously known as your payment reference number) and a few personal details.
You can do loads on My Abri, including:
- Make a payment
- Raise a repair
- Live chat to us
- View statements and documents relating to your tenancy
Visit the portal by heading to www.myabri.co.uk.
Making a payment and logging an emergency repair from Thursday 31 October – Monday 4 November
- If you need to make a rent or other payment during this time, please visit www.myabri.co.uk and click ‘make a payment’. You’ll be asked for some details like your name, address and tenancy reference number.
- If you need to log an emergency repair, please call 0300 123 1567.
Silva Homes is now part of Abri
What’s happening on 1 October?
1 October is when the transfer of engagements is due to take place between Silva Homes and the Abri group. This is a legal process that will see Silva fully transfer into Abri and stop operating as a separate business.
I’m a customer of Silva Homes – what does this mean for me?
First of all, we want to reassure you that you won’t see any negative impact on the service you receive from us as your landlord. There’s nothing for you to do, but there are a few changes you need to be aware of, so you can keep managing your tenancy and know what you can expect from us as your landlord – you can read more about those below.
One important difference is that your landlord is now Abri – there’s no change to your tenancy or lease in any way, but you’ll notice on any documents or correspondence that the name of your landlord is now Abri.
I’m a customer of Abri – what does this mean for me?
There’s no change for existing Abri customers. We want to reassure you that you’ll also see no negative impact on the service you receive.
Why is this a good move?
Joining forces has created efficiency savings which we're investing in service improvements in the area where you live. We’ve been investing in your neighbourhoods as well as making improvements to the services you receive, based on what matters most to you.
What will happen to the Silva brand?
From 1 October, the Silva brand will change to Abri. That means everything from the logos on the uniforms of our trade teams, to the vans they drive, and even down to the paper we send you letters on, it’ll all be in the Abri brand.
It might take a few weeks for us to change all of the Silva branding to Abri, so please bear with us. Remember, if you’re expecting a visit from one of our staff, it’s always vital that you verify the ID of the person at your door. During this period, they might be wearing a Silva or Abri uniform, but you’ll still be able to check their ID badge and if you’re unsure, give us a call.
When we first started exploring a partnership with Abri, it was really important that we weren’t just able to continue delivering services, but actually improve them too. Silva joining the Abri group brought efficiency savings that have allowed us to invest in the services we provide and the local communities we serve, and we’d like to reassure you that the rebranding exercise won’t impact this in any way.
How do I make a complaint?
To make a complaint, go tohttps://www.abri.co.uk/customer-support/services/complaints
Where can I find information about looking after my home?
You can find out more here: https://www.abri.co.uk/customer-support/your-home
What financial support is available to me?
Whether you're struggling to pay your rent, or need support to pay your bills, our team can help. Find out more:
https://www.abri.co.uk/customer-support/support
https://www.abri.co.uk/customer-support/support/tenancy-support
I’m interested in Shared Ownership, where can I find out more about this?
To find out more about Shared Ownership go to:
https://www.abri.co.uk/customer-support/leaseholders-and-shared-owners