Resident Involvement

Our Customer Charter sets out the promises andservices standards we have made. It explains howwe listen to our customers, valuing all feedback anduse it to deliver exceptional customer service.

View the Charter

We are currently reviewing our Customer Charter. If you have any feedback about the current Charter, please email us at resident.involvement@abri.co.uk

Whether you've got feedback, a fresh idea, or just want to have your say, there are loads of ways you can get involved.

We love hearing what you think. Your views really do make a difference and shape the way we do things.

Get involved by getting in touch with us at resident.involvement@abri.co.uk

It's important that we consult with our customers when major decisions are being made. In fact, it is one of the promises we make in our Customer Charter.

We will consult with customers on any proposals that significantly affect our service offers and policies.

Consultations will be advertised in our newsletters, social media and the My Abri portal. If you're not online don't worry. Consultation opportunities will also be made available through traditional methods (post, in person) if that's your preferred method of contact.

The Resident Scrutiny Group reviews the services delivered by Abri.

They make sure we’re doing everything we should be. This includes monitoring our performance and decision-making process. They also use their findings to make recommendations for improvements and to provide support where it’s needed. The group follow the progress of changes and improvements through regular follow up reviews.

The Resident Scrutiny Group has both Abri residents and independent members. It's led by Andy Frost who was appointed as Chair in September 2023.

Find out more about who we are and what we do

There is a direct link between the Resident Scrutiny Group and the Board.

The work of the group is vital and to ensure this is recognised by the organisation, the Chair is a co-opted member of the Audit and Risk Committee. This ensures there is a direct link between the Board and the Resident Scrutiny Group which is further strengthened by bi-annual co-regulation events. This is when the members of the Resident Scrutiny Group are invited to meet with the Board and Executive Team to discuss topics chosen by the Resident Scrutiny Group. The topics typically centre around decisions that the Board have made that year.

We're always on the lookout for people who'd like to get involved

We are on the lookout for committed individuals who want to make a positive difference to the communities they live in, by getting involved and becoming a member of the Resident Scrutiny Group. We will provide you with the necessary equipment and training to enable you to be involved with essential work.

As a member of the Resident Scrutiny Group, your voice is vital. Now more than ever, you’ll help make sure the concerns of residents are heard where and when it counts. You’ll be the crucial link between the people who live in our homes and the Board that makes the big decisions. Together, we can listen, take action, and create meaningful change.

Contact us to get involved

We're committed to, and will provide practical and/or financial support to customers who:

• Wish to form a resident's association for their local area
• Would like some training to feel better equipped to get involved or scrutinise our services
• Wish to exercise their Right to Manage
• Would like to access our community investment funding opportunities
• Wish to get involved and make a difference
• Would like to connect with the groups and people relevant to them

Contact us for more information