Customer Update 22 January 2021
Please read this update as it contains important information about your safety and Abri services during lockdown
We’re doing our best to keep all of our services and repairs running as best we can. But we’re also very conscious about keeping you and our colleagues safe. Some of our colleagues are shielding or managing care responsibilities at home, so you may experience a slower response to some services. We’re doing everything we can to limit the impact this has on you and will always prioritise services that support your health and safety and any customers in immediate danger.
Where we do need to carry out a visit in person, we’ll limit the amount of contact we have with you and limit when we enter your home to reduce the risk to you, your family and our colleagues.
We've considered the government’s latest restrictions have out together an update on our services below.
The full government guidance can be found here.
We’re in a much better place than we were in March
We’d like to reassure you that we are in a much better place to support our colleagues and our customers than we were in March last year. We’ve got all the necessary protective equipment (like gloves and masks) to help us carry out our roles as safely as possible.
Our services will continue
We’ll continue running all our services in line with the latest government guidance about working in people’s homes. This includes our repairs and maintenance services, gas servicing, grounds maintenance, estate and property inspections and lettings service.
We’re doing all we can to keep you safe but there are ways you can help us too
We understand this is a very uncertain time, but please be assured that we are following all the COVID-19 safety measures including the government’s ‘hands, face, space’ to keep everyone safe. We regularly wash our hands, use protective equipment and maintain social distancing.
For your own added protection and reassurance, we suggest that you also wear a face covering and maintain social distancing when we enter your home. If you don’t have a mask and would like one, just let us know and we’ll be happy to provide you with one.
We’ll continue to take extra care with our vulnerable customers
As we continue to provide services we’ll take extra care for our customers in Independent Living schemes. We’ll continue to prioritise anti-viral cleaning of all high-contact areas such as door handles, handrails and communal alarms. The communal areas will still remain closed but gardens are available for you to use. We ask that you continue to maintain a social distance from others when using this area and keep it to a minimum.
Please tell us if you’re showing COVID-19 symptoms
You can book repairs in the usual ways, the quickest and easiest is through My Radian/My Yarlington. In an emergency, or if you don’t have the internet, you can call our customer service team on 0300 123 1567/01935 404500.
If you have a repair booked and you or a member of your household is displaying COVID-19 symptoms, please let us know and we will happily rebook the appointment.
We’re continuing our lettings, property visits and support services
In addition to repairs, we’re also continuing to let properties, carry out housing management visits, grounds maintenance and provide additional financial, employment and community support.
Our cafes are currently open for takeaways only. We’ll also look to repurpose these to support food distribution to vulnerable customers and will continue with our welfare calls through our Buddy Club.
We’re here to help
We know that this is a really difficult time for everyone. If you are worried about paying your rent or finding things difficult, please contact us.
There are several ways you can contact our customer service team:
- My Radian / My Yarlington
- Email: email@example.com / firstname.lastname@example.org
- Phone: 0300 123 1567/01935 404500