This week is Anti-social Behaviour (ASB) Awareness Week, and it’s an opportunity to talk openly about the impact ASB has on our customers, their communities, and what we can do about it.
We know reporting ASB can take time and effort - whether that’s filling in forms, making calls, or keeping us updated on what’s happening. And sometimes, it might feel like nothing is changing. But the information customers share really does make a difference. It helps us understand what’s happening, build a full picture over time, and take the right action - especially when we work alongside partners like the police.
This case study shows how customers reporting what they were experiencing helped us take action and make a community feel safe again.
The situation
Customers in a quiet neighbourhood started to feel that something wasn’t right. There were people coming and going late at night, shouting and arguments, and regular police visits. Over time, it began to affect how safe people felt in their own homes, especially those with families nearby. At first, the information we had was limited. There were concerns, but not enough detail to fully understand what was happening.
What made the difference
As more customers got in touch to share what they were experiencing, the picture became clearer. People were describing the same patterns, which helped show that this wasn’t a one-off issue, but something ongoing.
With this clearer understanding, we were able to:
- work closely with the police
- arrange a joint visit quickly
- and take early action
We also kept in touch with customers, listening to their concerns and making sure they understood what would happen next.
Building the case
This situation didn’t change overnight. Over time, customers continued to report what they were seeing and hearing. That ongoing information helped us build a stronger picture of what was happening and the impact it was having on the community. There were times where progress slowed when we didn’t have enough information, which shows how important consistent reporting can be in helping cases move forward.
The outcome
By bringing together information from customers, the community and the police, we were able to take further action. This resulted in a closure order on the property. This is a legal action that allows us, working with the police, to close a property for a period of time. During this time, no one is allowed to enter, including the tenant, which helps stop the ASB immediately and protect the community.
For customers, the difference was immediate. Neighbours told us they finally felt able to relax again in their homes, and the area has since returned to being a calm, family-focused place to live.
This case shows the difference sharing information can make. Customers don’t need to have all the details, but letting us know what they're experiencing helps us to understand what’s happening and take the right action. If something doesn’t feel right, we urge customers to tell us, and we’re here to help.
Customers (and neighbours in our communities) can report ASB by:
- Complete our online form here
- Call us on 0300 123 1567
- Email hello@abri.co.uk
- Use web chat or customer portal (if you’re an Abri customer)
If you’d prefer to report anonymously, you can contact Crimestoppers on 0800 555 111.