Samantha Johnson talks us through a day in the life of a Tenancy Support Coordinator; engaging with customers, working in partnership with stakeholders and supporting customers to face the challenges the current economic crisis.
What does a typical day look like for you?
I have worked for Abri (previously known as Yarlington) for ten years. Every day is different, and every support is different. Usually, I catch up on my comms, emails, Teams messages, voice mails, and texts messages first thing.
Then I look at my calendar and see what calls and visits I have for that day (usually I do this the day before). I complete my calls to customers, or outside agencies like Adult Social Care, Occupational Therapists and GP’s.
I then go to visit my customers and complete the support task that needs to be done on that visit. Whether it is calling utility companies, applying on Homefinder, applying for Attendance Allowance, gathering data for companies, finding local businesses like handyman service or gardeners, finding volunteers and funding/grants. With the growing current economic crisis many of our customers face, I’m spending much of my time sourcing funding and grants for our vulnerable customers. I also assist signposting customers, to further support services such as village agents and micro providers. I refer to Adult Social Services for safeguarding or care assessments.
Communication is key to delivering good customer service and support so I collaborate with other teams within Abri, which include FRT, incomes and Community Partners. I work closely with Hub Supervisors, making sure we are keeping each other up to date with information that involves my customer.
What’s the best thing about your job?
Apart from working with my amazing colleagues, I take pride in supporting our customers with a variety of different support needs; no two days are the same.
