Customer support

The Portal is the hub for everything relating to your tenancy. If you're in the south west, login to My Yarlington. If you're in the south east, login to My Radian.

On the portal you can find lots of useful information about your home and tenancy, including:

• Rent and Service Charges
• Reporting repairs and improvements
• Home adaptations
• Making payments
• Financial help and support
• Service charges
• Ending your tenancy
• Shared Ownership
• Leasehold
• Right to Buy
• Equity Loan
• Garages
• Mutual Exchange
• Support with benefits, Universal Credit. budgeting and debt advice
• Health and Safety

Our Tenancy Sustainment Officers are here to help you.

Perhaps it's your first ever tenancy? Or you're not sure what benefits you're able to access. Or you might just have a few questions.

If you've got any tenancy related problems, please don't hesitate to get in touch.

The team can help you with:

• Budgeting and money management
• Benefit advice and help with forms
• Learning and developing essential life skills
• Sign posting to other agencies as appropriate Tenancy related advice including rent arrears and nuisance issues

Please contact us on 0300 123 1 567

Use our easy budgeting calculator to create a budget. It will also highlight any benefits you may be entitled to.

To find out which benefits you may be entitled to, contact us or use one of these online calculators: 

• Benefits calculator Use this to find out what benefits you could get and how to claim them.
• Pension Credit calculator Use this to work out how much pension credit you might be entitled to.
• State Pension calculator Use this to work out when you’ll reach State Pension age and the amount you might be entitled to.

Worried about debt?

Please contact us if you are worried about debt. You can also use our Budgeting Calculator or contact one of the following organisations for free and independent financial advice: 

• Citizens Advice
• National Debtline
• StepChange Debt Charity
• Payplan

You can use the portal to:

• View your tenancy, property and personal details
• View your statement, and see individual transactions
• Make a payment, pay your rent, bills or service charges
• Give us your feedback to tell us how we can improve the service
• Report a repair
• Track your repairs

If you need to report, book, or track a repair, request home improvements or adaptations, find information on home safety or make a complaint or complement, the best place to do this is in the portal.

We’ve got loads of housing and support options for older people. And for people with specific needs too.

Find out more about our accommodation options

We help people keep their independence

We know how we’d feel if we had our independence taken away. That’s why we’ve designed our independent living properties in a way that helps people keep their independence. But we’ve also got lots of additional support available if it’s needed.

Our properties all have Independent Living Officers. They manage our properties and keep everything ship shape. They also provide a housing support service. Although don’t get this confused with nursing care. They don’t provide that, but don’t worry. The team will get nursing services in if needed.

Find out more about the services we offer

What services do you provide for the Over 60s?

We’ve got loads of specialist support services for older people. We know how we’d feel if we had our independence taken away. That’s why we help people stay independent for as long as possible.

Life is more fun with friends. And we think everyone deserves to feel part of something. So we help older people make the most of their community.

We’re not picky. You don’t have to be living in one of our independent living homes to access our services. Anyone in the community can get in touch. Because everybody deserves to be helped.

Go to our Additional Services page for more info on:

• Mobility scooter advice
• Funding and Grants
• Help @ Home
• Meal Service
• Alarm Services
• Guest Rooms
• Tenancy Sustainment
• Mutual Exchange and Downsizing
• Adaptations

How can I apply to live in your schemes?

There’s a few ways you can apply to live in our independent living properties. Take a look at out How to Apply page first. But if that doesn’t answer your questions, our team are happy to help.

Ever had a light bulb moment and thought of a way to solve an issue in your community? The best ideas often come from experience. When you live somewhere, you know what is needed. What problems people are facing. What an area is missing. We give grants and funding to help.

You can get funding for your education. And you can get funding for your community.

Need help to hold an event?

Want to run a new club?

Are you working on a project?

Are you trying to learn a new skill?

Need a laptop to help with your studies?

Does your community group need some extra cash?

You don’t have to be a customer to apply for funding.

So long as you’re helping the community, we’re all ears.

Please see our community funding page to find out what you might be eligible for.

All payments can be made on the My Radian portal, even if you haven't registered for an account. Just click on the link below to go directly to the portal.

Make a payment on My Radian

If you have an emergency and need to contact us outside of our opening hours, please call 0300 123 1567.

But remember if you call out contractors for a repair that is not an emergency, you will be charged (and repairs outside working hours are more costly).

You can log non-emergency repairs on the portal at any time of the day or night.

The Portal is the hub for everything relating to your tenancy. If you're in the south west, login to My Yarlington. If you're in the south east, login to My Radian.