Consultation

We believe that consultation is not a one size fits all solution so we provide various opportunities for residents to influence and have their say.

It's important that we consult with our customers when major decisions are being made. In fact, it is one of the promises we make in our Customer Charter. And we consult with customers on any proposals that significantly affect our service offers and policies.

When we have a big question to ask, we will look to engage with as many customer as possible. This has worked really well in developing our Policy for Anti Social Behaviour and shaping our corporate strategy.

We also have a group of customers (over 1500!) who shared with us that they wanted to be more involved with developing our services, and we now offer the opportunity for small consultations to support an ongoing conversation. We recently reviewed the Adaptions Policy and a small group of residents who had lived experience supported a review and shared their vision of how we can improve our service.

Please contact us to find out more and join other customers who are already making a difference.

Consultations will also be advertised in our newsletters, social media and the My Abri portal. If you're not online don't worry. Consultation opportunities will also be made available through traditional methods (post, in person) if that's your preferred method of contact.

If you’d like to find out more, call or email the Resident Involvement Team for a chat.

Email:resident.involvement@abri.co.uk