Abigail found safety and peace of mind in her new home

Abri’s support started before Abigail had to ask for it. Soon after she moved in, our Community Safety team got in touch to check whether she needed any extra security or support in her home. It was a proactive step that helped ease some of the worry that can come with starting again after a frightening time.

That early contact showed Abigail that someone was thinking about her family’s safety, listening to what they might need, and ready to help if asked. She said that knowing we were looking out for her and making sure she had everything she needed made her feel secure.

Abigail’s new home is quiet, her neighbours are kind and her family now has the calm, private space they need to thrive. Her children now have a home where they can play, learn and simply be children. For Abigail, it means being able to breathe a little easier.

Abigail’s story shows how important safe homes and early support can be. By checking in, listening and asking the right questions, we helped Abigail and her family feel safer at home and more confident about their future.

*Our customer’s name has been changed to protect their privacy.

We’re committed to making sure the neighbourhoods we serve are safe, welcoming places where everyone feels like they belong.

Through our specialist Community Safety teams, we work closely with police, local authorities and support agencies to investigate concerns, tackle anti-social behaviour and find solutions that help residents feel safe again.

For customers experiencing domestic abuse, we offer tailored support, including specialist advice, referrals to expert services, enhanced security measures and, where necessary, help to move to a safer location. In 2025-26, we received 397 reports of domestic abuse cases needing support across the Group.

You don’t have to face domestic abuse alone. We can help with practical safety measures, specialist support and referrals to expert organisations.

Visit our customer support page to find out more or get in touch. In an emergency, call 999.