What is the Communications Panel?
The Communications Panel is a new involvement opportunity that we are in the process of setting up.
It will be a distribution group of customers who choose to “opt in” to creative projects. The group will be made up of people who enjoy being creative or who are passionate about sharing their voice with other customers.
The purpose of this informal panel is to bring customer insight and feedback into customer-facing communications. This could involve reviewing and providing feedback on our websites, the portal, our social media channels, emails or our printed communications.
FAQs
How often does the Communications Panel meet?
There are no fixed meetings.
Opportunities will be shared on an ad-hoc basis, and members can choose to take part in as many or as few activities as they like. This could mean reviewing one item per year or contributing to several projects.
How much time will I need to commit to being on the Communications Panel?
There is no set time commitment.
Opportunities are ad-hoc, and members can volunteer for the projects that interest them.
What time do Communications Panel activities happen?
Meeting times are still to be confirmed but are likely to take place in the evening, depending on the activity.
Will I need to travel to be part of the Communications Panel?
No.
Most opportunities will take place online, although in-person sessions could be arranged where appropriate.
What does the Communications Panel do?
Members may be asked to:
- Review draft letters and other written communications
- Provide feedback on branding and design
- Test website content or online journeys
- Share ideas for improving how we communicate with customers
It will be a light-touch involvement option focused on improving clarity, tone and accessibility in our communications.
How does the Communications Panel influence decisions?
The panel is not yet established, so the reporting structure is still being confirmed.
However, feedback from members will directly inform customer-facing communications, helping ensure they are clear, accessible and shaped by real customer insight before they are finalised.
Interested in getting involved in the Communications Panel?
If you’d like to find out more, call or email the Resident Involvement Team for a chat.