For Keith, Windermere Close is more than just a home – it’s family

Keith sees his neighbours as more than just that. There is genuine care for one another, with people regularly checking in and building a high level of trust. From the moment he moved in, Keith felt welcomed. Residents were quick to introduce him to the activities and events on offer, and he didn’t hesitate to get involved.

Since then, Keith has fully embraced community life and feels like he can be himself.

He’s become an integral part of the community, organising bingo sessions, coffee mornings, craft days, fish and chip dinners, as well as Christmas and charity events. Life at Windermere Close is all about coming together.

Keith also dedicates his spare time to supporting others, whether that’s putting up a shelf, moving furniture, or helping residents who struggle to get to the community room by helping out with wheelchair access. For him, it’s important that no one ever feels left out. If someone new were to move in, Keith says he’d be the first to welcome them, making sure they feel included and part of the community from day one.

It’s the warmth and genuine care people show one another that makes Windermere Close a great place to live. For Keith, it’s a community where people look out for each other and everyone feels they belong.

We’ve welcomed 317 new customers into Independent Living and 38 into Extra Care housing in 2025-26. Our catering teams have also been there day in, day out, serving over 13,000 meals and achieving five-star ratings at all three catering sites. And our team has completed 484,000 safety checks or inspections to keep our customers safe, with 99% telling us they were satisfied after a home visit.

Our Housing Support teams have worked alongside 1,065 customers, helping people stay on track financially and feel more secure. Our support teams have helped customers get hold of essential items like fridge freezers, beds and furniture, as well as support with energy and food costs, winter warmth packs, and even unexpected expenses like vet bills.

In 2025-26, our focus has been supporting customers to stay safe and independent. This includes helping people spot scams and financial abuse, connecting them with specialist support for hearing and sight needs, and arranging aids and adaptations so they can stay in their homes for longer. When someone’s needs change, we’re there to help them move into more suitable homes, arrange care packages, or simply find a bit of extra help like a cleaner.