Louise has peace of mind with a repairs service she can rely on

Louise particularly appreciates the convenience of booking repairs online, allowing her to arrange appointments without needing to call. When she recently reported two dripping taps, she initially booked one repair through the customer portal. While she wasn’t able to add the second issue online, the team proactively got in touch to arrange a separate appointment. When the operative arrived, he took the time to look at both taps and resolved them in one visit, something Louise found especially helpful.

What stands out most to her is the willingness of colleagues to go the extra mile. She recalls another occasion where she reported what she thought was an issue with a bathroom light fitting. Although it turned out to be a simple bulb replacement, the operative still took care of it during the visit, saving her time and uncertainty.

Louise describes every interaction as friendly and supportive, noting that colleagues are consistently approachable and happy to help. She values the fact that appointments are available, operatives turn up as expected, and repairs are completed without long waits.

Overall, Louise speaks very positively about the repairs service, highlighting both the quality of work and the customer experience.

Our responsive repairs service is here to help with everything from small fixes to more urgent issues in your home. You can report a repair in the way that suits you best; by phone, email, online chat, through the customer portal or by speaking directly to one of our colleagues.

Once a repair is raised, we keep a close eye on it every step of the way. Our teams carefully monitor appointments and progress to make sure things are moving forward and any issues are resolved as quickly as possible.

In 2025/26, our teams completed more than 178,000 repairs, with consistently strong performance throughout. Emergency repairs have been completed right first time in over 99% of cases, and we’ve continued to keep overdue work to a minimum, helping ensure customers receive a timely and reliable service.

We’re committed to making sure every home is safe and well maintained. That’s why we take a zero-tolerance approach to anything that falls below standard, and we encourage you to let us know if something isn’t right, so we can step in and put it right as quickly as we can.